24/7 Dispatch & Operations
Live coverage, proactive load monitoring, route adjustments, and driver communications with ROC/Relay coordination.
We run your frontline operations—24/7, end-to-end.
Mission-critical ops for trucking and frontline businesses. We fix issues in real time, talk to drivers and vendors, and keep leadership in the loop with actionable reporting.
What MM Solutions handles for you
We own the outcomes—dispatch, compliance, maintenance, and back-office desks—so leadership can focus on growth.
Compliance & Safety
SmartDrive and Relay disputes, ELD & HOS audits, DVIR completeness, policy enforcement, and audit-ready records.
Fleet Maintenance & Vendors
Amerit/AFP oversight, weekly invoice reviews with dispute packets, warranty & PM adherence, and vendor SLA follow-ups.
BPO / Call-Center
Customer support, back-office, and MSP-style desks with SOPs, QA scorecards, and multilingual coverage.
Core services, built for mission-critical ops
Use the quick filters to explore the desks we operate for fleets, drivers, and back-office teams.
Dispatch
Trucking Dispatch & Operations (24/7)
- Proactive load monitoring, reroutes, and driver communications
- ROC/Relay support for reschedules, exceptions, and escalations
- Daily run summaries, ETA tracking, docs, and leadership visibility
Compliance
Compliance & Safety Management
- SmartDrive/Relay disputes with complete evidence packaging
- ELD audits, HOS monitoring, DVIR completeness, document control
- Policy enforcement, incident workflows, audit-ready records
Maintenance
Fleet Maintenance & Vendor Management
- Amerit/AFP work-order oversight from intake to closeout
- Weekly invoice reviews and dispute packets tied to price caps, labor, warranty/PM
- Repeat-issue tracking, vendor SLA follow-ups, trend reporting
Coaching
Driver Coaching & Performance
- Daily NetraDyne summaries: rank, GreenZone, trends, key events
- Targeted driver messages with actionable coaching tips
- Safety KPIs and leadership rollups for every fleet
BPO
Call Center / BPO
- Customer support, back-office, MSP/IT help desk coverage
- Documented SOPs, QA scorecards, multilingual agents
- Business-hours to true 24/7 coverage with rapid scale-up
Automation
Automation, Analytics & Tooling
- Workflow automation across Coda, n8n, NetraDyne, Telegram, OpenPhone
- Real-time dashboards, exception feeds, and executive summaries
- Custom bots and integrations that remove busywork and errors
Reporting
Reporting & Executive Visibility
- Daily/weekly "what changed, what’s off-track, what we fixed" briefs
- Vendor scorecards, cost curves, dispute win-rates, safety trends
- Export-ready packets for partners, auditors, and leadership
Recruiting
Recruiting, Training & SOPs
- Role-specific hiring profiles and practical onboarding
- Shadowing programs, QA loops, and living SOP libraries
- Playbooks that keep coverage reliable during spikes and growth
How we work
1
Always-on coverage
True 24/7/365 teams with crisp handoffs and no coverage gaps.
2
Proactive by design
We resolve issues first, then report what happened and what is next.
3
Data-driven
Every action ties to metrics, evidence, and a clear paper trail.
4
Integrated & scalable
We plug into your stack—or build the automations you wish you had.
Typical outcomes
Ops teams partner with us to eliminate failures, recover faster, and create clear visibility for leadership.
Fewer service failures and faster exception recovery
Lower maintenance spend via dispute wins and warranty/PM adherence
Safer drivers with measurable score improvements
Cleaner books and clearer decision-making from better data
Reporting
View Reporting Examples
Operational dashboards & reporting
Real-time dashboards, exception feeds, and executive summaries. Export-ready packets for partners, auditors, and leadership meetings.
Industries & coverage
US-led management with trained global teams, SOP-driven quality, and tight access controls.
Proof it works
We measure everything—exceptions, cost curves, dispute win-rates, safety trends, and driver performance.
Aging invoices >30 days after we took over vendor disputes.
Median NetraDyne GreenZone improvement in 90 days.
Exception tickets resolved on first contact with vendors.