Automation Pulse: Exception Feed Upgrade

<h2>Scenario</h2> <p>Leadership wanted same-shift visibility into vendor escalations and missed dock windows. We upgraded the exception feed to sync ROC, Coda, and Looker Studio dashboards every three minutes.</p> <h2>Risks</h2> <ul> <li>Exception duplication between manual and automated entries.</li> <li>Untagged vendor escalations falling outside SLA review.</li> <li>Insufficient alerting for weekend operations.</li> </ul> <h2>Checklist</h2> <ol> <li>Map current ROC categories to the new n8n flow.</li> <li>QA exceptions for 48 hours to validate dedupe logic.</li> <li>Tag leadership dashboards with new metric definitions.</li> <li>Send hourly digest to Telegram exec room.</li> <li>Archive resolved exceptions after 72 hours.</li> </ol> <h2>Tools we use</h2> <ul> <li>n8n for orchestrating ROC webhooks.</li> <li>Looker Studio for exec dashboards.</li> <li>Coda for operations logbooks.</li> <li>Telegram for leadership alerts.</li> </ul> <h2>Outcome to measure</h2> <p>Exception reporting latency under three minutes, 100% vendor escalations tagged, and exec dashboard refresh every five minutes.</p> <p><strong>Source:</strong> <a href="https://www.intercom.com/blog/automation-insights-2025" target="_blank" rel="noopener">Intercom automation insights</a></p>