Automation Pulse: Exception Feed Upgrade
Scenario
Leadership wanted same-shift visibility into vendor escalations and missed dock windows. We upgraded the exception feed to sync ROC, Coda, and Looker Studio dashboards every three minutes.
Risks
- Exception duplication between manual and automated entries.
- Untagged vendor escalations falling outside SLA review.
- Insufficient alerting for weekend operations.
Checklist
- Map current ROC categories to the new n8n flow.
- QA exceptions for 48 hours to validate dedupe logic.
- Tag leadership dashboards with new metric definitions.
- Send hourly digest to Telegram exec room.
- Archive resolved exceptions after 72 hours.
Tools we use
- n8n for orchestrating ROC webhooks.
- Looker Studio for exec dashboards.
- Coda for operations logbooks.
- Telegram for leadership alerts.
Outcome to measure
Exception reporting latency under three minutes, 100% vendor escalations tagged, and exec dashboard refresh every five minutes.
Source: Intercom automation insights
