Call Center & BPO Outsourcing Pricing
Per-agent monthly pricing with management, QA, and reporting included. No hidden fees. Scale up or down anytime.
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Every plan includes recruiting, training, management, QA monitoring, and reporting. You focus on your business - we run the team.
Starter
For businesses launching their first outsourced team.
- 1-5 dedicated agents
- Business hours coverage (Mon-Fri)
- SOP development and onboarding
- Weekly QA scorecards
- Monthly performance reports
- CRM / helpdesk integration
- 24/7 coverage
- Dedicated account manager
- Custom automation and workflows
Growth
For scaling teams that need extended coverage and deeper QA.
- 5-25 dedicated agents
- 24/7 coverage available
- SOP development and onboarding
- Weekly QA scorecards and calibration
- Real-time dashboards and reporting
- CRM / helpdesk / telephony integration
- Multilingual support (English + Spanish)
- Dedicated account manager
- Custom automation and workflows
Enterprise
For large operations requiring full-service managed teams.
- 25+ dedicated agents
- 24/7/365 coverage with redundancy
- Full SOP library and training programs
- Daily QA, coaching and calibration
- Executive dashboards and custom reporting
- Full tech stack integration
- Multilingual support (3+ languages)
- Dedicated account manager + ops lead
- Custom automation, bots and workflows
Included in every plan
No surprise fees. Your per-agent rate covers everything needed to run a high-performing team.
We source, screen, and hire agents matched to your requirements.
Role-specific training on your tools, SOPs, and brand voice.
Scorecards, call monitoring, calibration sessions, and coaching.
Team leads, shift scheduling, attendance, and escalation handling.
Weekly and monthly reports on CSAT, FCR, AHT, and volume.
Replacement agents for PTO, sick days, and attrition with no gaps.
Optional add-ons
Questions about pricing?
Every business is different. Tell us about your team size, coverage hours, and service needs, and we will build a custom quote in 24 hours.
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