24/7 Dispatch & Operations
Live coverage, proactive load monitoring, route adjustments, and driver communications with ROC/Relay coordination.
Scale without the scramble
Our operators handle the frontline—and bring the receipts
True 24/7 desks, proactive exception handling, audit-ready records, and clear reporting. Here is how each engagement runs from day zero.
Four pillars in every engagement
We deliver the same structure across dispatch, compliance, maintenance, coaching, and BPO desks.
1
Always-on coverage
True 24/7/365 teams with crisp handoffs and no coverage gaps.
2
Proactive by design
We resolve issues first, then report what happened and what is next.
3
Data-driven
Every action ties to metrics, evidence, and a clear paper trail.
4
Integrated & scalable
We plug into your stack—or build the automations you wish you had.
What our operators own
Every desk follows a documented playbook, automation stack, and feedback loop.
Compliance & Safety
SmartDrive and Relay disputes, ELD & HOS audits, DVIR completeness, policy enforcement, and audit-ready records.
Fleet Maintenance & Vendors
Amerit/AFP oversight, weekly invoice reviews with dispute packets, warranty & PM adherence, and vendor SLA follow-ups.
BPO / Call-Center
Customer support, back-office, and MSP-style desks with SOPs, QA scorecards, and multilingual coverage.
Reporting
View Reporting Examples
Operational dashboards & reporting
Real-time dashboards, exception feeds, and executive summaries. Export-ready packets for partners, auditors, and leadership meetings.
Results we commit to
Fewer service failures and faster exception recovery
Lower maintenance spend via dispute wins and warranty/PM adherence
Safer drivers with measurable score improvements
Cleaner books and clearer decision-making from better data