Call Center Outsourcing & Customer Support
Dedicated inbound and outbound call center teams that act as a trained extension of your business. Multilingual coverage, custom scripts, QA scorecards, and real-time dashboards — deployed in 10-15 business days, from $8 per hour per agent.
What you get
- Dedicated agents assigned to your account (not shared queues)
- 24/7 bilingual coverage — fully English-Spanish capable pool with IVR routing
- QA scorecards with weekly calibration against your quality standards
- Real-time dashboards showing CSAT, FCR, AHT, SLA, and queue health
- CRM + phone system integration — Salesforce, HubSpot, Zoho, Zendesk, Five9, RingCentral, Genesys, Aircall, Dialpad
- Escalation workflows and tier routing built to your runbook
Common use cases
- Inbound customer support
- Outbound sales and lead qualification
- Appointment setting
- Order processing
- After-hours answering
- Peak season scaling (Black Friday, tax season, open enrollment)
Pricing
Starting at $8/hr per agent on Starter (1-5 agents, business hours) and $10/hr per agent on Growth (5-25 agents, 24/7 available). Billed monthly. No setup fees. Recruiting, training, QA, management, reporting, and backup coverage are always included.
Deployment timeline
10-15 business days from signed agreement to agents going live. Expedited 5-day deployments available for urgent needs. Talk to operations to scope yours.