IT Helpdesk & MSP Support

Tier 1 and Tier 2 IT helpdesk with ITIL-aligned processes. 24/7 coverage for remote and hybrid workforces. First-contact resolution focus with documented escalation paths.

Scope of support

• Password resets and account lockouts
• Software installation and troubleshooting
• VPN and connectivity issues
• Hardware triage and shipment coordination
• Cloud application access (Microsoft 365, Google Workspace, Salesforce, Adobe CC)
• Video conferencing troubleshooting (Zoom, Teams, Meet)
• Endpoint security and MDM support
• Ticket escalation to your Tier 3 engineering

Platforms

ServiceNow, Freshservice, Jira Service Management, ConnectWise, Autotask, Zendesk, Intercom.

Coverage

24/7 with defined escalation paths. Non-urgent tickets queued for next-business-day resolution. High-severity incidents trigger immediate escalation to your on-call engineering team. All interactions fully documented.

Pricing

From $10/hr per agent for 24/7 IT helpdesk coverage. Talk to us.